I Love It, It’s Perfect, Now It Changes - New York Times
http://www.nytimes.com/2007/07/15/fashion/15discontinued.html?ei=5124&en=fc9b0f3f8acefe3d&ex=1342324800&exprod=permalink&partner=permalink
"the truth is, many consumers bemoan the incessant rush of innovation that pushes manufacturers to tamper with products the consumers feel are already perfect."
::HorsePigCow:: marketing uncommon » Boutique Generation
http://www.horsepigcow.com/2007/01/08/boutique-generation
"The basic underlying thread is the desire for experience rather than just consumption. Craft over commodity."
Violent Acres ? Archives ? Two Phrases That Destroyed American Culture
http://www.violentacres.com/archives/59/two-phrases-that-destroyed-american-culture
"‘The Customer is Always Right’ ... until we banish that phrase from American culture forever, I suggest we quit looking the other way when people behave like scumbags."