infojunkies: AOL rep refuses to cancel customer's account, gets fired.
http://community.livejournal.com/infojunkies/1950110.html
"An incredible video from CNBC shows an AOL customer trying to cancel his account, but a phone rep won't let him do it."
gethuman cheats
http://gethuman.com/us
How to jump straight to a human operator at many companies. No infinite lives cheats though